People were getting so, so, so annoyed about the fill on our bottles, and we hear you. We've been more annoyed that we haven't made all of you as happy as possible!
But finally... We've fixed it!
But finally... We've fixed it!
In short, you now get an extra 15% liquid in every bottle, for the same price.. Here's the story why:
Some people have commented they think our bottles aren't full. And it's true, the bottles are slightly bigger than the amount of product that's in there.
It's standard practice in our industry for the bottles to be bigger than the liquid inside them, this is due to how bubbly and foamy the products are when you fill them up.
If you take a mainstream brand bottle that you'd find in Sainsbury's or Tesco you'll see in the video it's not completely full.
We've been wanting to change this since the first time we got a comment on it - as we always want you guys to feel you're getting amazing value for money with us!
We couldn't do it from the start of the brand 14 months ago because we had pretty basic machinery and pumping equipment.
There were two things we were waiting for to be able to make it happen. The first is what's called a Diaphragm pump, and the second is a machine with a Dive Nozzle.
The new pump pulls the liquid through in a way that doesn't make the liquid foam, the old pump would really just whip our Laundry Shampoo into a foam inside the bottle.
This has now been sorted, and every order from onwards comes with 15% extra liquid filled to a perfect amount, super fast so it doesn't affect our shipments and production speed.
Thanks for flagging this, we love hearing your thoughts on the products because we really can improve them and make them better for you as we go.
25 commenti
Darren Barker
I love your products guys! The design, look and colours of the bottles are really nice and the smells are all great too and each one unique in its own way! A couple of suggestions if I may, it would be great to receive a free sample every time you order so that you get to sample all of the products and it would be good if there were a bigger range to choose from including perhaps a limited monthly, or seasonal choice available.
Lynn studd
Love you products
Victoria Stael von Holstein
I love your products. It’s taken sometime to find a product that is kind to the plant and ourselves that I like. I have noticed the last batch I ordered, the consistency is thinner and watery. Have you changed your formula?
Mrs jennifer Mccartan
Yes I got the white one the birthday one and you could see clearly that the bottles weren’t full I mean by a lot.
Mrs Karen Moran
Wow…this is fascinating💜🎉💜xx
Seriously T+A, you are the best company that I know that really listens to what your customers say🤗And if it’s something that you sort out, you will go out of your way to rectify it😊
So thank you, you are amazing💜👏🏻👏🏻💜xx
Commenta
Questo sito è protetto da hCaptcha e applica le Norme sulla privacy e i Termini di servizio di hCaptcha.