The last two weeks have been an absolute roller coaster… 😅
We had the most incredible product launch ever, the Fabric Cleansing Perfume! 🥳 It’s been years in the making, so we’re so happy it’s finally ready for you. The launch was amazing, and we put on extra shifts to pick and pack everyone’s orders as fast as we could to make sure you had the best experience possible. 💜
We shipped everyone’s orders from the launch rapidly! But then… just a few days later, we started getting these messages 🥲
We hate that this was a first experience for some of you guys! Every bottle of Fabric Cleansing Perfume is hand-filled, and the triggers are fitted by hand too. So sometimes, they just weren’t fitted tight enough!
But we’ve now added another seal that makes it extra secure for you! An amazing UK company was able to supply these and the machine within a day, so we drove over 400 miles to collect them and ensure each one arrives perfect every time!
Thank you to everyone who ordered and supported the launch! Your the very first people to ever have this product so your early feedback has been incredible. 🥰
25 commentaires
Julie
As a holistic therapist I do a lot of laundry and was super exited to receive my first order from you and use your products for the first time. I have to say that I was disappointed with the result. I don’t know whether it was because I have to use a hot temperature for my towels etc but there was hardly any smell. I used it on my personal laundry on a lower temperature and still not great! I had such high hopes that these products were going to be adding a little something extra to my treatment room. Will be probably be going back to the commercial brands that I was previously using once it’s used up.
joanne burton
i am finding i am having to use more than a cupful to keep the scent in my washing.i have gone from 60ml to 100ml.!!!!
jan flinn
Had the same problem, the foIl seal had not done its job, HOWEVER, I was made to feel like (i was trying to blag a free bottle) Was I sure it happened in transit? How much Liquid did i lose (when it had seeped into the cardboard🤷♀️? plus a couple more little comments that kinda left a bad taste……Whilst loving the Fabric Spray I feel yous have compromised the scent in your Shampoos & Conditioners, shame really as your product was the best out there but i feel like all the Big Names out, yous offer customers 1 thing and it’s great for a while, then that once great smell starts to get weaker and weaker and this is letting yous down IMO, Please give us those great powerful smells back that helps us all out re our laundry blues.
Jan x
LC
Am I the only one having issues with the new ‘pourers’ on the shampoo and conditioner bottles? – the liquid is coming out of more than the spout (it’s leaking around the sides as well)
Elaine Burnell
I love your products and I have placed several orders. I love the concept and would like to support, however, have you become a victim of your own success?. Your emails and messages are too slow in being answered, sometimes not at all. You need either a webchat for immediate response to problems or a telephone number. A company is measured on their response to problems.
Laisser un commentaire
Ce site est protégé par hCaptcha, et la Politique de confidentialité et les Conditions de service de hCaptcha s’appliquent.