The last two weeks have been an absolute roller coasterā¦ š
We had the most incredible product launch ever, the Fabric Cleansing Perfume! š„³ Itās been years in the making, so weāre so happy itās finally ready for you. The launch was amazing, and we put on extra shifts to pick and pack everyoneās orders as fast as we could to make sure you had the best experience possible. š
We shipped everyoneās orders from the launch rapidly! But thenā¦ just a few days later, we started getting these messages š„²
We hate that this was a first experience for some of you guys! Every bottle of Fabric Cleansing Perfume is hand-filled, and the triggers are fitted by hand too. So sometimes, they just werenāt fitted tight enough!Ā
But weāve now added another seal that makes it extra secure for you! An amazing UK company was able to supply these and the machine within a day, so we drove over 400 miles to collect them and ensure each one arrives perfect every time!
Thank you to everyone who ordered and supported the Ā launch! Your the very first people to ever have this product so your early feedback has been incredible. š„°
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26 commenti
Laura Braysford
Well I also had leaks from the fab spray.
Placed 2 orders of Ā£180 on release night 3rd Dec.
Both parcels got rejected by the courier due to leaking.
I reported it straight away, however all you kept saying was itās on its way. Had you have believed me or checked with the courier company, it would have saved several days of delay. By which time certain items became out of stock.
Then the replacement orders were rejected again due to leaking. And again several days of delay before replacement orders were raised again. Then the replacement orders were raised incorrectly then raised again incorrectly.
So as of today, Iāve still not received anything.
All I was offered was a 2.99 free sample.
I was promised delivery before Christmas as they were for gifts.
Well my latest replacement order is still waiting to be collected by the courier. Guess what. They have now finished collecting until after Christmas.
Iāve also requested a refund several times but not had a response.
No happy.
Sandra
I was looking forward to your delivery, I used one of your samples today and was extremely disappointed, my washing doesnāt smell of anything, my normal washing routine is far superiorā¦. What a complete con. Please donāt buy anyone, donāt waste your money.
Clare-Marie Waldon
Hi, just to let you guys know that I had a leak in one of the Christmas samples pouches. No biggie, I used the remaining product and just rinsed the residue off of the remaining sachets.
I couldnāt tell how it had leaked so guessing it either didnāt seat fully or got squished and a seam split.
Smelt glorious anyway āŗļø
Shirley Salter
Hi. Do you supply or can we buy perfume strips, like you get at perfume counters, to smell different fragrances before buying? Thank you
Nicola Barnfield
I just wanted to say how brilliant the sprays actually are. Make your clothes (&home smell amazing) you are one of the few companies to own the issue, resolve it & tell us about it ā that is what makes you different! Keep up the great work, & yes at times there will be bumps in the road but keep doing what you are doing!
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