The last two weeks have been an absolute roller coasterā¦ š
We had the most incredible product launch ever, the Fabric Cleansing Perfume! š„³ Itās been years in the making, so weāre so happy itās finally ready for you. The launch was amazing, and we put on extra shifts to pick and pack everyoneās orders as fast as we could to make sure you had the best experience possible. š
We shipped everyoneās orders from the launch rapidly! But thenā¦ just a few days later, we started getting these messages š„²
We hate that this was a first experience for some of you guys! Every bottle of Fabric Cleansing Perfume is hand-filled, and the triggers are fitted by hand too. So sometimes, they just werenāt fitted tight enough!Ā
But weāve now added another seal that makes it extra secure for you! An amazing UK company was able to supply these and the machine within a day, so we drove over 400 miles to collect them and ensure each one arrives perfect every time!
Thank you to everyone who ordered and supported the Ā launch! Your the very first people to ever have this product so your early feedback has been incredible. š„°
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20 commenti
Karen Davis
I know how you are striving to be as eco-friendly as possible with regards to refills and recycling; so as a suggestion for when further orders of FCP are placed maybe the option of ordering the coordinating spray mechanism could be separate? This way it would be more eco friendly to reuse the existing spray āgunā.
Also are you looking to create FCP refills like you do for the shampoo and conditioner?
One last thing; I know you have done so well to resolve the leak issue on the FCP bottles but my next order with the new seal still leaked (have raised this with customer service so not a complaint) is there any way this could be completely resolved, as it is disappointing? Many thanks, you have improved life and laundry. The Duvet Day FCP scent is still going strong on my pillows 3 weeks later! Soooo obsessed š
Karen Davis
I know how you are striving to be as eco-friendly as possible with regards to refills and recycling; so as a suggestion for when further orders of FCP are placed maybe the option of ordering the coordinating spray mechanism could be separate? This way it would be more eco friendly to reuse the existing spray āgunā.
Also are you looking to create FCP refills like you do for the shampoo and conditioner?
One last thing; I know you have done so well to resolve the leak issue on the FCP bottles but my next order with the new seal still leaked (have raised this with customer service so not a complaint) is there any way this could be completely resolved, as it is disappointing. Many thanks, you have improved life and laundry. The Duvet Day FCP scent is still going strong on my pillows 3 weeks later! Soooo obsessed š
Lynnette Cowburn
My date night fabric bottle had leaked during delivery list about1/4 bottle š¢ the odyssey bottle was fine ?
Angela
Glad im not the only one that had a leak with my sample sachet could not give photo evidence as requested as i could not see a tear but was sent a replcement which was addresed promtly
great customef service.
Laura Braysford
Well I also had leaks from the fab spray.
Placed 2 orders of Ā£180 on release night 3rd Dec.
Both parcels got rejected by the courier due to leaking.
I reported it straight away, however all you kept saying was itās on its way. Had you have believed me or checked with the courier company, it would have saved several days of delay. By which time certain items became out of stock.
Then the replacement orders were rejected again due to leaking. And again several days of delay before replacement orders were raised again. Then the replacement orders were raised incorrectly then raised again incorrectly.
So as of today, Iāve still not received anything.
All I was offered was a 2.99 free sample.
I was promised delivery before Christmas as they were for gifts.
Well my latest replacement order is still waiting to be collected by the courier. Guess what. They have now finished collecting until after Christmas.
Iāve also requested a refund several times but not had a response.
No happy.
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