People were getting so, so, so annoyed about the fill on our bottles, and we hear you. We've been more annoyed that we haven't made all of you as happy as possible!
But finally... We've fixed it!
But finally... We've fixed it!
In short, you now get an extra 15% liquid in every bottle, for the same price.. Here's the story why:
Some people have commented they think our bottles aren't full. And it's true, the bottles are slightly bigger than the amount of product that's in there.
It's standard practice in our industry for the bottles to be bigger than the liquid inside them, this is due to how bubbly and foamy the products are when you fill them up.
If you take a mainstream brand bottle that you'd find in Sainsbury's or Tesco you'll see in the video it's not completely full.
We've been wanting to change this since the first time we got a comment on it - as we always want you guys to feel you're getting amazing value for money with us!
We couldn't do it from the start of the brand 14 months ago because we had pretty basic machinery and pumping equipment.
There were two things we were waiting for to be able to make it happen. The first is what's called a Diaphragm pump, and the second is a machine with a Dive Nozzle.
The new pump pulls the liquid through in a way that doesn't make the liquid foam, the old pump would really just whip our Laundry Shampoo into a foam inside the bottle.
This has now been sorted, and every order from onwards comes with 15% extra liquid filled to a perfect amount, super fast so it doesn't affect our shipments and production speed.
Thanks for flagging this, we love hearing your thoughts on the products because we really can improve them and make them better for you as we go.
25 commenti
catherine knight
Received order today and wash in on.
Can I ask about refills and a funnel maybe ? The samples are already in packets – could we order bigger sizes for refills – my current brand is in sheets because of recyclability. Il go through these 4 bottles and samples and await your reply. The only reason I wouldn’t buy again is the bottles … they are pretty ( for detergents) refilling would be the bonus to have the choice of bottle or pack with a reusable funnel.
Thank you.
Lesley Johnson
Lovely products that for me too have become quite expensive. The only thing I already commented about is the recycling of these bottles. It just feels like a lot of waste.
I wonder if in any way you could also make these in a more compact capsule format in much smaller packaging. I’m thinking of another company I also buy from online. I prefer these fragrances but the cost is double what I normally would pay. These Tallow & Ash fragrances are divine and so these are my treat myself bottles too. Or as a gift! :)
Caroline
When will all the products be available for purchase again?
Craig
I’ve just received an order and my bottles are still the same quantity? Feel,like I’ve been ripped of now that you’ve said it but didn’t stick to your word tho 😡
Rachael Wright
Received my bundle pack this afternoon and my offer bottles, they smell absolutely amazing and yes I’ve just put a wash on 🤣🤞🏽 am so glad it’s non bio has I suffer with a skin condition Chronic Urticaria, I am so glad my sister introduced me to your product, I love how it’s environmental friendly, clean chemicals etc this is a product that I am willing to support and I wish you all the luck on growing your positive business thank you 🤞🏽🧡🌹🙏🏽😍
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