People were getting so, so, so annoyed about the fill on our bottles, and we hear you. We've been more annoyed that we haven't made all of you as happy as possible!
But finally... We've fixed it!
But finally... We've fixed it!
In short, you now get an extra 15% liquid in every bottle, for the same price.. Here's the story why:
Some people have commented they think our bottles aren't full. And it's true, the bottles are slightly bigger than the amount of product that's in there.Â
It's standard practice in our industry for the bottles to be bigger than the liquid inside them, this is due to how bubbly and foamy the products are when you fill them up.
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If you take a mainstream brand bottle that you'd find in Sainsbury's or Tesco you'll see in the video it's not completely full.Â
We've been wanting to change this since the first time we got a comment on it - as we always want you guys to feel you're getting amazing value for money with us!
We couldn't do it from the start of the brand 14 months ago because we had pretty basic machinery and pumping equipment.Â
There were two things we were waiting for to be able to make it happen. The first is what's called a Diaphragm pump, and the second is a machine with a Dive Nozzle.
The new pump pulls the liquid through in a way that doesn't make the liquid foam, the old pump would really just whip our Laundry Shampoo into a foam inside the bottle.
This has now been sorted, and every order from onwards comes with 15% extra liquid filled to a perfect amount, super fast so it doesn't affect our shipments and production speed.
Thanks for flagging this, we love hearing your thoughts on the products because we really can improve them and make them better for you as we go.Â
25 commentaires
Izabella Sowe
Hi â appreciate that u are feeling the bottles now more but I was hoping you do something about the fact that the bottle leaks out when you pour the liquid out into the measuring cap â so each time I have some of the liquid on my floor â will u be changing a design of this at some point? Iâm sure Iâm not the only one whom this happens to đ€ many thanks â otherwise all is perfect đ
Ruth Morland
Hi
Is there something you can do about the white pull cap inside the bottle. This is so stiff and hard to pull out. The screw cap that goes on after it is fine but the white pull cap is a pain to put back in each time and pull out again
Penny Nelson
Have you fixed how we get into the bottles yet. Honestly love your products but Iâm nearly crying đ each time I have to open a bottle. Iâm either wearing half the bottle or have found now that I can remove the whole top & remove with an âextra sharpâ knife â definitely not ideal đ
Janice McGinlay
Hello thanks for filling up the bottles to the brim, Iâm a 1st time customer and noticed this too.
My wishlist would be encouraging more refill packs for customers who already have bottles.
The delivery guy asked me what I had in my box they were so heavy.
Maybe you could do a little to encourage more folk to recycle instead of big bottles please.
Btw love youâre products.
My clothes feel less sticky, but freshly washed.
I will be a customer song as I can purchase refills.
Janice McGinlay
Xxx
Nafisa
Hey
Have you fixed the spout and top, it gets really messy. I have to put the top in with the wash! It puts me off making more purchases
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