2 January 2024
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2023 was literally the beginning. We are just getting started. There’s been so much learned in just 6 months. In 2024 we take all those learnings you’ve given us, and all our future visions, to begin building a business that changes an entire industry! At the core of this is that we want to deliver above and beyond for the people who use our products!
First on our list is a 6* customer experience. 5* isn’t enough. We want the best customer experience for you, not just in the laundry industry, but in any industry! This covers everything from being constantly stocked, rapid responses, flawless product experience, rewards for shopping with us, and VIP support, all at prices you feel great about!
We are striving to give you more value than you could ever expect. We will continue to develop ways to get you even more involved in the business, whether it be launching the biggest sampling phase in history, or allowing you to invest in the business and becoming an owner alongside me and my co-founders!
We plan to develop new products, enhance our current products, open up retail stores, and give you more ways to enjoy and experience Tallow + Ash. This sounds like a lot, and it is. But, with the passion, energy and experience we have in our team, combined with your support and constant feedback, there’s no doubt in our minds that we won’t achieve it all together. Take a look at the list above, and by the end of 2024 we’ll be ticking them off.
If there’s anything you think we should add to the list, comment below and we’ll get to work!
18 Kommentare
Alexa
I know this sounds really stupid but this made me feel really emotional! I’m sure you’ll surpass all your 2024 Goals & more! All the best 💜
Yvonne Blagg
Wishing you well as you go forward with your business Your laundry products are incredible for cleaning clothes kind to the environment The perfumes can invoke wonderful memories Thank you Happy New Year
Emma Broxup
Hi ….. I think a 5 star service is just fine. There’s really no such thing as a 6 star service, so just do 5 star amazingly, and you’ve nailed it.
I see a non bio in there which would be fabulous. However I really do think prices need to come down. I DO understand that bespoke, handmade and high quality goods cost more but pricing does need to be in line with supermarket products.
I also think your fragrances are fabulous but for me, they all but disappear when things get tumble dried, so perhaps a solution to that could be included in your goals. Thanks for listening.
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