Our customer service team will be given a daily budget to make your day awesome through random acts of kindness!
This can be anything from buying you lunch, to giving you your order on the house. The whole aim is to help make your day as happy as it can be.
The people who use our products are the most important to us. So we are constantly thinking up new ways to make you guys happy, and give you better and better service.
So today Niamh, our CS Manager, bought someone a gift card from Beauty Bay so they can treat themselves!
And Maisie, bought someone lunch, with a £20 deliveroo gift card, as a thank you for doing the laundry with us.
Hopefully these people like their gifts, and we’ll be doing this every day as an official business policy to ensure that we are going to be giving the best, most amazing, customer experience as we continue to grow the brand!
What would make your day? Let us know in the comments!
764 comments
Andrew Stark
Double laundry points, free p&p, or ability to gift a sample kit to a friend.
Kim Thornton
Thanks Tallow & Ash for another great customer loyalty give away.
Any free products are always welcome, however a John Lewis voucher always wins for me
Rebecca
A free conditioner with my next order. I use loads!
Pamela Wright
What a beautiful idea. It would really make my day to be gifted anything. I would just be very grateful. Thank you with my fingers crossed
MBH
As an investor, the first interactions with customer service and so much misleading info on getting the set rewards were somewhat disappointing, not more from the gain but from trust and confidence POV of an investor. But Niamh has been lovely in her responses so let it go and wasn’t disappointed with the products at all, love them indeed and I’m glad I invested as first time encountering it I had high hopes and positive vibes only! Based on some of the reviews, great customer service really go a long way so this is a great idea! Would love to try the High Maintenance and the other new products if I do get kindly chosen!
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